Repair Service

Repair Services

At ONE PLANET® we know A little TLC goes a long way towards keeping you safe, warm and happy in the outdoors, maximising the working life of your favourite bits of kit.

Whether it’s an accident, a hungry antechinus or just years of hard yakka, we’re here to help. If you are in New Zealand, we recommend Twin Needles in Christchurch.

What repair services do we offer?

We offer our professional repairs, washing and maintenance on all ONE PLANET® equipment including tents and shelters, sleeping bags, rainwear and apparel. We don’t service other brands or make custom gear or modifications.

We can help with minor repairs like patches, new buckles or components, replacing worn elastics and fixing poles. Major repairs include replacing sections/panels, fixing zips, and attaching new harnesses. We also offer professional washing and laundering, and recoating of DWR (non PFC). Whatever the challenge, we can help or advise the best course of action. View our price list below.

How to make a return?

Complete our returns form, then send your gear directly to our Melbourne factory. You can also drop gear off at our Melbourne store: 377 Little Bourke St, Melbourne, 3000.

We care about the health and safety of our employees and the longevity of our machinery, so please ensure your gear is clean and dry before sending it in.  A cleaning and disinfection charge may apply for soiled equipment.

Quotations

We cannot quote a repair service before receiving the goods. If you don’t wish to proceed with the recommended repairs, we will happily return your gear. We reserve the right to charge a cleaning fee or return your gear without repairing it.

What’s the turn-around time?

Once your gear arrives, we will book it in. This takes a couple of days. At this stage we will get in touch to discuss cost and arrange payment. Once approved and paid, repairs and maintenance takes approximately 15-20 working days before being returned by post.

Please ensure you will not need your gear while it is in for repairs, or arrange to borrow equipment for any pressing journeys.

How do I pay?

Once a quote has been accepted, we will invoice you for prepayment.

 

Washing gear

pack repairs

pole repair

Washing pack

Sleeping bag repair


Returns form

To make the most of our Repairs and Maintenance , please view the price list below. Prices are subject to factory assessment and formal quotation.

Repair Service COST (inc GST)
DOWN SLEEPING BAGS
Patches and repairs Quote upon inspection
Zip and slider replacement Quote upon inspection
Wash and reapply DWR (non PFC) Durable Water Repellency $125
Wash and reapply DWR (non PFC) Durable Water Repellency, add 100-150 g of down $160
SYNTHETIC SLEEPING BAGS
Wash $70
Patches and repairs Quote upon inspection
Zip and slider replacement Quote upon inspection
TENTS
Patches and repairs (on inners, flies and floors) Quote upon inspection
Zip and slider replacement Quote upon inspection
Pole: fix section Quote upon inspection
Pole elastic: replace $29/pole, $69/set
Seam seal: reapply on fly Contact us for assessment
Floor: recoat PU waterproofing $60
Replace inner, fly or pole set Quote upon inspection
RAINWEAR
Wash and reapply DWR (non PFC) (1 item) *additional costs may apply if soak/prewash is required $40*
Wash and reapply DWR (non PFC)  (2+ items, price per unit) *additional costs may apply if soak/prewash is required $25*
Patches and repairs Quote upon inspection
Zip and slider replacement Quote upon inspection
Hook & loop replacement Quote upon inspection
Drawcord and toggle repair Quote upon inspection
PACKS
Pack wash $70
Patches and repairs Quote upon inspection
Panel section replacement Quote upon inspection
Zip and slider replacement Quote upon inspection
Harness replacement: EXACT FIT (shoulder straps, lumbar pad, hipbelt) $275
Harness replacement: EXACT FIT MID (shoulder straps, lumbar pad, hipbelt) $220
Harness replacement: Daypack (shoulder straps) $40