Servicing and repairs
Please complete the form in full, take the time to clean and dry your gear, then identify the relevant area prior to returning. This will prevent errors and save time, helping to keep repair costs low and get your equipment (and everyone else’s) back faster.
All equipment must be returned clean and dry, with the relevant area identified with a rubber band or masking tape. We only repair ONE PLANET® equipment. For repairs in New Zealand and countries other than Australia, please contact us. All assessments are made in person in our factory, and we cannot provide quotes for repairs before receiving the goods. If you don’t wish to proceed after we have assessed the product, we will happily return your gear. Repairs and servicing generally take 15 working days from receipt of payment, prior to return shipping. Please allow ample time. Your products
Please complete the following, adding a new line for each new product.
We are happy to assess your gear under our
warranty policy. Please provide the following information.
Date and location of purchase
How did it happen?
Close up image(s)
An image showing the area of interest in detail
Wide shot image(s)
An image showing the area of interest and its location in relation to other parts of the product.
In accordance with the ACCC guidelines, the decision to warrant, repair or replace is at our discretion based on our professional assessment of the product and the original guarantees or warranty. Providing all the requested information assists us greatly in evaluation. For items not assessed as warranty, we’re happy to repair and service (reasonable cost apply).